Privacy Policy

At Tamri, your privacy and trust are paramount. We are fully committed to safeguarding your personal data and providing a secure, seamless, and satisfying shopping experience. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our website.

By accessing or using Tamri.in, you agree to the practices described in this Policy. We encourage you to review this page periodically, as we may update the Policy without prior notice. All changes will take effect from the date they are published.

1. About Us
This website (Tamri.in) is owned and operated by Tamri, a business specializing in premium dry fruits and gourmet products across India. This Privacy Policy applies to all users, including customers, subscribers, and website visitors.

2. How We Collect Personal Information
We collect personally identifiable information only when you voluntarily choose to provide it. While you may browse Tamri.in without submitting personal data, certain features and services require it. We collect information when you make a purchase, subscribe to newsletters, contact support, interact with us on social media or ads, or create an account.

3. Information We Collect
We may collect and process the following data: full name, shipping and billing addresses, phone number, email address, payment details, gift recipient details, IP address and browser/device data, and any additional information you provide.

4. Use of Cookies
We use cookies to enhance your browsing experience, personalize content, and analyze site performance. You can manage your cookie preferences via your browser settings at any time.

5. How We Use Your Information
We use your data to process orders, send updates, improve website functionality, send marketing communications (if opted in), conduct surveys, and analyze trends. You can opt out of marketing emails anytime without affecting transactional communications.

6. Sharing Your Information
We do not sell your personal information. We may share data with trusted partners (payment gateways, delivery partners, IT providers, marketing and analytics services, law enforcement if required). All third parties are required to handle your data securely and use it only as necessary.

7. Data Security
We use encrypted payment gateways, secure servers, and firewall technology. While we take extensive measures, no online platform can guarantee 100% security; data transmission is at your own risk.

8. Your Rights
You have the right to access, correct, or delete your data; withdraw marketing consent; request data portability; and lodge complaints with data authorities.

9. Contact Us
If you have questions or requests about your data or this policy, contact us at:
📧 tamridryfruitstore@gmail.com
📞 +91 7736828185

Thank you for choosing Tamri. We value your privacy and are committed to protecting your information with transparency, care, and respect.

Terms & Conditions

1. Updates to Terms
Tamri reserves the right to revise these Terms and Conditions at any time without prior notice. Any updates will be posted on this page and are effective immediately. By placing an order after changes are posted, you agree to be bound by the updated Terms and Conditions. If changes are required by law after your order has been placed but before fulfillment, we are obligated to apply those changes. Otherwise, the version in effect at the time your order was placed will apply.

2. Eligibility to Order
To shop on Tamri.in, you must be at least 18 years old, legally able to enter into a binding agreement, use an accepted payment method, and order for personal or gifting purposes only. We reserve the right to decline or cancel orders suspected of commercial activity or misuse.

3. Website Access & Use
Our website is free to access. While we aim for uninterrupted service, we do not guarantee continuous availability or error-free operation. You may link to our site fairly and lawfully, but not in a way that suggests endorsement without permission. Registered users are responsible for account security. By ordering, you authorize us to send future offers and communication.

4. Intellectual Property
All content on Tamri.in—images, text, designs, and more—is protected. You may not reproduce, copy, or use content without written consent. Unauthorized use may lead to legal action.

5. User-Generated Content
By submitting reviews or comments, you grant us the right to use them for marketing or informational purposes. We may remove content that is offensive, illegal, or violates our policies. Please avoid sharing sensitive personal data publicly.

6. Orders
By ordering, you agree to purchase products at the stated price including taxes and shipping. Orders are accepted at our discretion and may be declined due to payment issues, fraud, stock shortages, or shipping limits. Items in your cart are not reserved until payment is complete. The contract is formed upon dispatch confirmation.

7. Product Descriptions & Availability
We strive for accuracy, but actual product appearance may vary slightly. Availability is subject to change. If an item becomes unavailable, we will offer a refund or alternative. Products may contain traces of nuts.

8. Pricing & Offers
Prices are in INR and include taxes unless otherwise stated. Prices and offers may change without notice. If a pricing error occurs, we will contact you before processing if the actual price is higher. Shipping fees are shown at checkout.

9. Payment
We accept VISA, MasterCard, Net Banking, Google Pay, PhonePe, Paytm, and PayPal. You confirm you are authorized to use the chosen payment method. Orders may be canceled if payment cannot be verified.

10. Returns & Refunds
Contact us within 48 hours for damaged or quality-related issues. Refunds, if approved, will be processed within 10–30 days to your original payment method.

11. International Orders
Certain products may not be available for international delivery due to regulations. Any fees from your card issuer for currency conversion or processing are your responsibility.

12. Termination of Access
We may suspend or terminate access without notice if these Terms are breached. Such actions do not affect existing legal rights or obligations.

13. Third-Party Rights
These Terms are between you and Tamri; no third party has rights to enforce them.

14. Governing Law & Jurisdiction
These Terms are governed by the laws of India. You agree that disputes will be subject to the exclusive jurisdiction of Indian courts.

Shipping & Returns

Shipping Information

At Tamri, we are committed to delivering your favorite products with care and efficiency. Please review our shipping guidelines below:

Shipping Coverage

• We currently offer nationwide shipping across India.
• At this time, international shipping is not available.

Order Processing & Dispatch

• All confirmed orders are processed and dispatched within 24 hours.
• Orders placed on weekends or public holidays will be processed on the next working day.

Estimated Delivery Timelines

• Metro & Major Cities: 3–5 business days.
• Other Cities & Towns: 5–7 business days.
• Remote & Rural Areas: Up to 10–12 business days.

Note: Delivery timelines are estimates and may vary due to courier delays, weather disruptions, or other unforeseen events.

Shipping Charges

• A flat shipping charge of ₹79 is applicable on all orders across India.
• There are no other hidden fees — charges are clearly stated at checkout.

Thank you for shopping with Tamri. We aim to ensure your products reach you safely and on time.

Returns & Refunds

At Tamri, we take pride in delivering high-quality products with utmost care. However, if you encounter any issue with your order, we’re here to help. Please read the following policy to understand the conditions and process for returns, replacements, and refunds.

Eligibility for Returns

• The product received is damaged, defective, or incorrect.
• Food items and other perishable products are non-returnable unless found to be spoiled, damaged, or expired upon delivery.
• Issues must be reported to our customer support within 24 to 48 hours of receiving the delivery.

Return Process

1. Contact Tamri Customer Support via email at tamridryfruitstore@gmail.com or call us at +91 7736828185.
2. Provide your Order ID, a clear description of the issue, and supporting photos or videos as proof.
3. Our support team will evaluate your request and respond with approval, denial, or further instructions.

Replacements & Refunds

• If approved, a replacement will be sent for the same item (subject to stock availability).
• If a replacement is not possible, a refund or store credit will be issued as per your preference.
• Refunds are processed to the original payment method and may take 5–7 working days to reflect, depending on your bank or payment provider.

Non-Returnable Items

• Products that have been opened, used, or tampered with.
• Items without the original packaging or seal.
• Products that were delivered correctly and in good condition but are no longer wanted by the customer.

How to Raise a Return Request

1. Email us at tamridryfruitstore@gmail.com or call us at +91 7736828185.
2. Provide your Order ID.
3. Describe the issue clearly and include relevant photos or videos as proof.
4. Wait for our support team to evaluate your request. We will respond with approval, denial, or further instructions.

Thank you for choosing Tamri. We value your trust and strive to make every experience delightful.

Contact Information